Privacy Policy

Scope and processing principles

This policy applies to 7KVPN marketing pages, the user panel, subscription management, client download access, and ticket functions. Third-party websites, apps, and payment services follow their own privacy rules, and 7KVPN cannot control how those parties process data they collect directly.

Data processing follows the principles of defined purpose, appropriate scope, and necessary retention. Collected data is used only to fulfill user requests, maintain subscription status, process orders, provide support, prevent abuse, and improve basic site usability. It is not used to build profiles of the international websites users access.

Data collected and its uses

No email address is required to create an account; a username and password are sufficient, so an email address is not mandatory. The account system processes usernames, secure representations of login credentials, subscription status, used traffic, and necessary account activity records for authentication, traffic allowance accounting, and display in the user panel.

Order records may include the selected plan, amount due, payment status, order identifier, refund status, and transaction reference information. This data is used to complete orders, verify payments, handle disputes, and meet financial record obligations. Text, attachments, and diagnostic information submitted proactively through a ticket are used only to respond to that request.

Website analytics may process page visits, referring pages, browser and device categories, approximate region, and security event information. This helps determine whether pages work properly, identify unusual requests, and improve navigation. Analytics should be aggregated or de-identified where possible and is not combined with browsing content from cross-border connections.

Anonymous no-logs and connection records

7KVPN follows an anonymous no-logs policy. It does not record which websites users visit, which pages they view, or which queries they submit, and does not retain routine connection history that could reconstruct browsing activity. The subscription system processes only the account status and traffic usage information needed to provide the service.

The connection log retention policy is designed to avoid creating long-term records related to browsing destinations. To maintain network security and investigate issues reported by users, the system may temporarily process error types, service status, or necessary technical signals. This information should not contain browsing content and is deleted or de-identified after the relevant support, security, or troubleshooting purpose ends.

Anonymous no-logs describes 7KVPN's data handling policy for this service. It does not change the possibility that destination websites, apps, network providers, or other third parties may keep records under their own rules.

Cookies, local storage and payment processing

The website may use cookies or browser local storage to save login sessions, language preferences, interface state, and necessary security markers. These technologies keep the user panel state and reduce repeated setup; they are not used to record browsing content from cross-border connections. Clearing browser data may sign you out or restore default settings.

Payments may be completed through Alipay / WeChat Pay / USDT. Payment confirmation is handled by the relevant third-party payment service or network. Those parties may obtain the payment account, transaction identifier, amount, and risk-control information needed to complete a transaction. 7KVPN receives necessary results, such as whether an order was completed, while data collected directly by third parties is governed by their own terms and privacy policies.

Data retention, access and deletion

Account and subscription data is retained while an account is active and for as long as needed for order processing, refunds, dispute resolution, or security maintenance. Order and transaction records may be kept longer for payment reconciliation, financial obligations, or lawful requests. Data that is no longer needed is deleted, anonymized, or separated from identifiable accounts.

Ticket content is generally retained until the issue and any necessary review are complete. Site analytics and security data are kept for the shortest period needed to fulfill their purposes, then deleted or aggregated. Residual copies in backups are gradually removed through normal backup rotation and are used only for recovery and security maintenance during that period.

Users may sign in to the user panel and use the ticket entry to request access, correction, or deletion of account-related data. To prevent someone else from acting on your behalf, requests must be submitted from the signed-in account and complete necessary identity verification. If certain records must remain for order reconciliation, dispute handling, or applicable obligations, the scope and reason for any immediate deletion limitation will be explained.

Policy updates

This policy may be updated when service features, data handling practices, or applicable requirements change. New versions will be published on this page, and the last-updated date at the top will be changed accordingly. Important changes to data uses may also be announced through the user panel. Please review the policy in effect before continuing to use the service.